5

Steven Minasian, thank you so much for the wonderful customer service you provided us! You went above and beyond in keeping us informed and explaining the main issues our truck had. I definitely RECOMEND this place, they take great care of their customers. I also want to say thank you for providing me a free lyft ride back home.

5

Able to make an appointment that fir my schedule, service was done quickly, on time and NO up sell. I would highly recommend Pioneer

5

I have been to Pioneer Automotive twice. The first time was when my check engine light lit up. They found the source of the problem, explained what item was not functioning, and provided a run-down of how it could be fixed and an estimate. The second time, the lifter for my driver's side window had both popped loose and snapped, causing the window to rise at an angle, unable to close. Given the make and model of my car, it was a bit of a challenge to remove and replace the parts, and they showed me the door itself. Both visits, they were excellent at making sure I was well-informed of the issues, of my repair options and of costs. And both times, they did an exceptional job in repairing what was wrong with my car. From my personal experience, the people at Pioneer Automotive are honest, professional and friendly. I trust them with my car, and I will continue to go to them for any future repairs.

5

I had a great experience for my first time with Pioneer Automotive. They did absolutely everything possible to help me out and work with me. They even paid for me a LYFT to get back home after dropping my truck off. Steven Minasian is someone I highly recommend you ask for when going in there because he had the greatest customer service I've ever experienced. SeanPaul Rafferty worked on my truck and did everything possible he could to make sure I got my vehicle back the same day. I want to thank everyone at Pioneer Automotive and you all have definitely gained a lifetime customer. HIGHLY RECOMMEND this company!!

5

I am very impressed with the work that your people had done in repairing my car. Your service rep, Steven, explained clearly what was needed and showed me the particular issue with my car. I definitely would go back for future maintenance and repair.

5

I took my Explorer in today to Steven due to having a check engine light on. This was our first time coming here, and Steven was quick to diagnose the issue, ordered the parts, and had it fixed by the end of the day. He was honest, and fair and communicated with us before doing any major services! Steven has earned our business from here on out. Thank you again, Steven!

5

Honest diagnosis of your vehicle. Not pushy. They get the job done right.

5

I recently had the pleasure of working with Steven to fix my car, and I couldn't be happier with the service he provided. From start to finish, Steven demonstrated exceptional expertise, professionalism, and a genuine passion for his craft. Upon bringing my car to Steven's attention, he wasted no time in thoroughly assessing the issue. His knowledge and diagnostic skills were truly impressive. He took the time to explain the problem to me in a way that was easy to understand, ensuring I was fully aware of what needed to be done. Throughout the repair process, Steven's attention to detail and meticulous approach were evident. He tackled the problem with great care and precision, leaving no stone unturned. It was clear that he had a deep understanding of automotive mechanics and was well-versed in the latest industry standards. Not only did Steven efficiently fix the issue, but he also went the extra mile to provide additional recommendations and preventative measures to keep my car in optimal condition. He genuinely cared about my satisfaction and safety on the road. Steven's customer service was outstanding. He was patient, friendly, and approachable, taking the time to address all of my concerns and answer my questions. He made me feel valued as a customer and ensured that my overall experience was nothing short of excellent. I highly recommend Steven to anyone in need of car repairs or maintenance. His expertise, professionalism, and dedication to customer satisfaction are unparalleled. Thanks to Steven, my car is running smoothly again, and I have full confidence in his abilities. Without a doubt, I'll be returning to him for any future automotive needs. Once again, a huge thank you to Steven for his exceptional service. You truly went above and beyond, and I couldn't be more grateful.

5

Steven was quite possibly one of the greatest service representatives I have EVER had the pleasure to deal with. Steven was kind from the get go and made me feel like I wanted to be friends outside of business, I felt like he actually cared about me and my issue and that I was more than just another number walking through the door but an actual person. I think I won 'most annoying customer' award with how much Steven ended up having to work with me but he got me all taken care of better than I even asked. Pioneers mechanical services have been great so far and Steven is DEFINITELY a huge reason why I will be back. He deserves a raise, he made me a repeat customer for sure and not only that, I saw the way he treats all the customers he deals with, he is a great human being and an amazing representative of Pioneer Automotive. Thank you Steven!

5

Took car in not knowing exactly what the problem was. They discovered very shortly what the problem and did the research to find a reasonable price for the replacement tires we needed to resolve the problem. All the staff we interacted with were very personable, helpful and friendly!

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