I have been to Pioneer Automotive twice. The first time was when my check engine light lit up. They found the source of the problem, explained what item was not functioning, and provided a run-down of how it could be fixed and an estimate. The second time, the lifter for my driver's side window had both popped loose and snapped, causing the window to rise at an angle, unable to close. Given the make and model of my car, it was a bit of a challenge to remove and replace the parts, and they showed me the door itself. Both visits, they were excellent at making sure I was well-informed of the issues, of my repair options and of costs. And both times, they did an exceptional job in repairing what was wrong with my car. From my personal experience, the people at Pioneer Automotive are honest, professional and friendly. I trust them with my car, and I will continue to go to them for any future repairs.